Why Us

EnergeticHub’s team will make any business sound better by hitting 99% SLA and offering professional outsourcing contact center services for industries such as Healthcare, FinTech, eCommerce, and Multimedia industries.

Always Available

The dedicated team is available 24 hours a day and 7 days a week to help you with any size of request.

Personal Account

To monitor and evaluate all interactions in the contact center at any time of day. You receive only personal call statistics and other iterations.

Omnichannel Communications

Our services include managed phone calls, email, live chat, social media, and more – to deliver the omnichannel accessibility your consumers need.

Personal Account

Having successfully delivered over 50 support projects, EnergeticHub’s team has gained solid experience in all major industries.

Call center performance evaluation

The efficiency of the Call center is not only about the established and regular number of calls, but also in their quality. That's why our specialists added the possibility to automatically evaluate the work of the operator after the end of a conversation with him.

Our expertise

Expert teams handle the complete package of contact center services to deliver a delightful customer experience for every engagement.

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Data Labeling Services
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Virtual Assistant Services
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Healthcare Support Services
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Outsourced Technical Support
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Enterprise Customer Support
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Data Labeling Services

Using modern tools and processes, the team of skilled annotators accurately delivers the following multilingual data labeling services: text, image, audio, video, and geo.

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Virtual Assistant Services

For entrepreneurs and sales managers to focus on what is really important, we take care of outbound calling, live chat support, pre-sales and after-sales support, data analysis, emailing, and much more.

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Healthcare Support services

Offering affordable, scalable, and reliable healthcare outsourcing solutions such as insurance verifications, medical claim processing, healthcare billing, personal data verification, and customer care outsourcing.

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Outsourced Technical Support

To provide prompt and reliable solutions for technical issues, we offer a wide range of L1 technical support services such as a tech helpdesk, troubleshooting, help with software installation, setup, repair, and more.

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Enterprise Customer Support

Medium-sized businesses and enterprises augment their existing customer support teams, improve customer loyalty, and grow revenue by tapping into our expert customer and technical support services.

What Customers Say About Us

SMEs and startups stay with us because they are impressed with our work. Here is what they say about EnergeticHub.

EnergeticHub did a great job by establishing a Call Center we need to support our product and improving its processes according to our requirements. It allowed us to concentrate the maximum of our resources on development without wasting time on support services.

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Alex Davenport
CEO

As our product came to the CIS market we faced the need to support our new customers from that area. We fully delegated EnergeticHub our support function for the CIS-based customers. Their specialists provided us the level of support services that we need and we’re happy with the customer satisfaction.

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Jane Mitchell
Product manager

We needed to extend our IT HelpDesk Team to support rapid business growth and we decided to try outsourcing services for such cases. EnergeticHub helped us to extend our existing IT team in the shortest terms without any visible service disruption.

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Gennadiy Andreev
Communications manager

I am happy with the cooperation with EnergeticHub which resulted in a much more professional level of IT services than the ones we had before. We’ve delegated EnergeticHub all scope of IT support for our startup team. I recommend EnergeticHub as a valuable and trusted vendor of outsourcing IT support.

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Hanna Bashkatava
CEO

One of our partners recommended EnergeticHub as a good customer support partner. The combination of their rates and the value provided within their services look valuable for us and we’re glad they were able to cover all range of technical support required by our customers.

diana-kennedy
Diana Kennedy
Director of services

We selected EnergeticHub as our outsourced IT support partner looking for the cost optimization and improvement of our internal services. During our cooperation, the EnergeticHub team has proven themselves as IT experts who know best practices in the support area.

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Inga Harding
COO

Our clients

We keep on delivering contact center support solutions to leading-edge companies around the world.

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Fast Launch Formula

In just a few days, we get to know your business, select the right contact center support candidates, and smoothly integrate them into your business environment.

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Privacy Policy

Data Protection Policy

Aim of the data protection policy

Andersen Group is fully committed to comply with applicable data protection laws, as we believe that ensuring data protection is the basis of trustworthy business relationships.

We are always working to stay compliant - encourage audits, certifications, and provide industry-standard contractual protections.

This Data Protection Policy ensures the level of data protection prescribed by the European Union Data Protection Regulations and provides one of the necessary framework conditions for cross-border data transmission.

This Data Protection Policy applies to all companies of the Andersen Group, affiliated companies and their employees and is based on globally accepted, basic principles on data protection.

The latest version of the Data Protection Policy can be accessed with the data privacy information at Andersen’s website at: www.andersenlab.com

Principles of personal data processin

We have to collect and use (to process) certain types of information (Personal Data) that relates to the people (Data Subjects) who we come into contact with in order to carry out our business.

We are confident that when processing personal data, the individual rights must be protected what means that all personal data must be collected and processed in a legal and fair manner.

Therefore we presume and agree that Personal data shall be:

(a) processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)

(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)

(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);

(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);

(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’);

(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).

Lawfilness of processing

To make processing compliant, we should ensure it has at least one legitimate reason for processing (collecting, using, managing or disclosing) personal data.

According to Article 6 (1) of EU Regulation No 2016/679 (General Data Protection Regulation or GDPR) such reasons could be:

  • the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Please note, that in some circumstances prior consent is not necessary. Article 6 (1) of EU Regulation No 2016/679 (General Data Protection Regulation).

How do we collect personal information

These are the main ways we collect your information:

  • you contact us directly via our website to request information about our services.
  • you reply to our direct marketing campaigns.
  • we acquired your personal data from other sources, such as social media sites.

If you are under 16, please do not provide us with any of your information unless you have the permission of your parent or guardian.

Please help us to keep your information up to date by informing us of any changes to your contact details as we respect your right to obtain the rectification of inaccurate personal data and the right to have incomplete personal data completed. Also, please be noticed that you have the right to obtain from us the erasure of personal data («right to be forgotten») according to point (a) of the Article 17 (1). In order to use this right please contact us at: vn@andersenlab.com

What personal data may be collected

The following types of personal information about you may be collected:

  • name,
  • address,
  • phone numbers,
  • e-mail address.

Also, when you visit our website, the web servers automatically recognize your domain name and IP address. The IP address of the site that directed you to our website, operating system version and your web browser would be disclosed too as a related information. Nevertheless, this information does not relate to you directly and could not identify your personality so it could not be treated as personal data.

How do we keep personal data safe

We believe that personal information must be collected and dealt with appropriately, thus there must be safeguards in place to ensure this. Although data transmission over the Internet cannot be guaranteed to be secure, we work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. We use technical and organizational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties. Our main security measures are:

  • restricted access to your data on a “need to know” basis
  • transfer of data only in encrypted form
  • firewalled IT systems to prohibit unauthorised access
  • permanently monitored access to IT systems to detect and stop any misuse.

Your rights

Every data subject is guaranteed the following rights. Their assertion is to be handled immediately by the responsible unit and cannot pose any disadvantage to you.

  • Right of Access by the Data Subject: You shall have the right to receive information from us regarding the processing of your personal data.
  • Right to Rectification: You shall have the right to demand that we correct your personal data which are incorrect and/or incomplete.
  • Right to Erasure: You shall have the right, in the event that the requirements specified in Art. 17 of the GDPR have been met, to demand the deletion of your data. Thus, in accordance with this Art. 17, for example, you may demand the deletion of your data insofar as these data are no longer required for the purposes for which they were collected. Furthermore, you may demand the deletion of these data if we process your data based upon the consent which you have granted and you then withdraw this consent.
  • Right to Restriction of Processing: You shall have the right to demand the restriction of the processing of your data if the requirements specified in Art. 18 of the GDPR have been fulfilled. This is, for example, the case if you dispute the correctness of your data. For the duration of the verification of the correctness of the data, you may demand the restriction of the processing.
  • Right to Object: If the processing is based upon an overriding interest or your data are used for the purposes of direct advertising, you shall have the right to object to the processing of your data.
  • Right to Data Portability: Insofar as the data processing is undertaken based upon a consent or a fulfilment of a contractual agreement and this is also undertaken while using an automated processing system, you shall have the right to receive your data in a structured, commonplace and machine-readable format and to transfer these data to another data processing service provider.
  • Right of Revocation: If the data processing is undertaken based upon a consent, you shall have the right to withdraw your consent for the data processing, with effectiveness for the future, at any time and upon a free-of-charge basis, by using the following address: vn@andersenlab.com.
  • Right to Complain: You shall also have the right to complain to a government supervisory authority regarding our processing of your data.

International transfers

Andersen Group has offices in many countries. You are consent that, if it was necessary, the processing of your Personal Data could be held on a server located in the country different from the country of your residence. These countries may have data protection laws that are different to the laws of your country. However, we have taken all appropriate safeguards to guarantee that your Personal Data will remain protected in accordance with this Privacy Policy, including, using the European Commission’s Standard Contractual Clauses for transfers of Personal Data between group companies, which requires all such companies to protect Personal Data using an equivalent standard to the one required by European Union data protection law.

Cookies

Use of the cookies

The Andersen website may use 'cookies' to help you personalize your online experience. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Andersen uses cookies to collect your IP address and browsing information. Cookies are placed on your computer/device only if you consent to it.

In order to record and analyze how visitors use Andersen website as well as to improve visitors’ experience, Andersen collects details of your visits by using Google Analytics and Yandex.Metrika counter. Google Analytics and Yandex.Metrika counter places and uses cookies that allow Andersen to track website traffic and users’ interaction with our website.

You likely have the ability to accept or decline cookies via your web browser. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Andersen services or websites you visit.

Data Protection Standarts

When you share your business or Personal Data, you want to know that it is protected. We proactively ask third parties to review our services against international standards, like ISO standards, so you know your business and personal data is handled responsibly.

Data Processing Agreement

During the contractual relations there might be a necessity to process Personal Data previously collected and processed by your company. The types of the Personal Data and the categories of the Data Subjects can be all types of Personal Data of your or your affiliates’ services or website users or clients and/or the clients’ users. In such case we would act as a processor or a sub-processor and will keep all the Personal Data strictly confidential and fully complied with EU Regulations. With respect to this matter some specific responsibilities and liabilities would took place for us and to ensure their enforcement we will provide you with a special Data Protection Agreement and Standard Contractual Clauses for transfers of Personal Data recommended by European Commission.

Personal Data Protection Clause

We believe that creative marketing is a key to business success. Basically, it is a reason you receive an e-mail from us. Still, we presume and agree that each person individual rights must be protected - that leads to the fact that all personal data must be collected and processed in a legal and fair manner. To show that that we are fully compliant with the EU Data Protection Regulations we want you to get acquainted to the following:

Lawfulness of processing

The processing of your personal data was carried out according to the point (f) of the Article 6 (1) (Legitimate Interests) of EU Regulation No 2016/679 (General Data Protection Regulation).

In accordance with Article 47 of the Preamble to the GDPR, the processing of personal data for direct marketing purposes is considered as processing that serves a legitimate interest.

How do we collect your personal information

We acquired your personal data from open sources, for example social media sites.

What personal data may be collected

The following types of personal information about you may be collected:

  • name,
  • address,
  • phone numbers,
  • e-mail address.

How do we keep personal data safe

We use technical and organizational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.

Your rights

Assertion of the following rights is to be handled immediately by the responsible unit and cannot pose any disadvantage to you:

  • You have the right to obtain without undue delay the rectification of inaccurate personal data and the right to have incomplete personal data completed. If you wish to do so, please contact us at : vn@andersenlab.com.
  • You have the right to obtain from the controller the erasure of personal data according to point (a) of the Article 17 (1). In order to use this right, please contact us at: vn@andersenlab.com and indicate that you would like to use your right to erasure («right to be forgotten»). We will immediately erase all your personal data from our database.
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